THE best and worst regarded GP surgeries in Winchester have been revealed in the results of an annual survey.
Patients have given their opinion on their surgery as part of the GP Patient Survey 2024.
Nationally, 699,790 surveys were completed – a 27.3 per cent response rate.
According to the data, of the 12 GP surgeries across the Winchester district, Boundaries Surgery, in Winchester Road, Four Marks, took the top spot with 97.1 per cent ranking in the “overall positive experience” category.
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Meanwhile St Paul’s Surgery, in Alison Way, Oram's Arbour, Winchester, scored the lowest, with 69.9 per cent in the overall positive experience category.
See the ranking of all the surgeries in the ‘overall positive experience’ category below.
Boundaries Surgery – 97.1 per cent
Twyford Surgery – 91.4 per cent
Stockbridge Surgery – 90.7 per cent
The Watercress Medical Group – 89.9 per cent
Wickham Surgery – 86.5 per cent
St Clements Surgery – 86.5 per cent
Gratton Surgery – 84 per cent
Whitchurch Surgery – 83.7 per cent
Friarsgate Practice – 83.2 per cent
Alresford Surgery – 78.8 per cent
St Paul’s Surgery – 69.9 per cent
James Roach, Director for Primary Care for NHS Hampshire and Isle of Wight, said: “Each year the national GP Patient Survey provides us with a snapshot which can help us to better understand both positive patient interaction with our GP practices and areas we can improve on.
“Throughout the year we use a variety of methods to hear about peoples’ experiences and we know that sometimes access to GPs specifically, or the timeframe in which appointments are given, is an area patients have concerns over.
“We are seeing record numbers of patients in General Practice and continue to look at innovative ways in which we can support our practices and patients.
“Over the past 12 months we have been supporting our practices to help overcome some of these challenges. For example, we have expanded our primary care workforce by recruiting an additional 219 people into supportive roles through the Additional Roles Reimbursement Scheme (ARRS). These roles include health and wellbeing coaches and first contact physiotherapists, to help people get access to the most appropriate support more quickly.
“Most of our practices have updated their phonelines which includes the option to have a call-back service if lines are busy.
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“And through the Pharmacy First scheme, thousands of people have been able to access advice and treatment for seven common conditions via their local pharmacy, without the need to make an appointment.
“We have delivered the most successful COVID-19 vaccination campaign in the southeast region – with more than 180,000 COVID vaccines delivered.
“While we know our practices are providing millions of same-day appointment, which includes face-to-face appointments with GPs, we know there’s more to be done to continue supporting our practices in caring for our communities.
“We also want to say a huge thank you to our practice teams, who work tirelessly to support patients, when we know sometimes demand can be high and in challenging circumstances."
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