A Southampton hospital trust has suspended its patient booking system for routine blood tests due to IT problems.
University Hospital Southampton has suspended its self-service booking system for routine and non-urgent blood tests at Southampton General, Lymington and Romsey hospitals.
It follows IT issues with a new electronic Laboratory Information Management System (LIMS) which led to delays in testing turnaround times.
The self-service system is due to remain suspended for the time being to help manage demand as the hospital continues to work through some remaining issues.
Patients are still able to access urgent blood test appointments.
READ MORE: University Hospital Southampton facing £66m deficit, report shows
A spokesperson for University Hospital Southampton said: “Throughout the transition period we prioritised urgent test results which were all conducted. We are now receiving urgent, non-urgent and routine test requests from GPs through our laboratories with no backlog.
“However, the transfer to the new system has meant that the results are now available in a different way to how they had been accessed by GPs previously. This has required additional work on the system to be carried out.
“We are working closely with our colleagues in primary care, to support them in using the new system whilst we make further improvements to how results are retrieved.
“The process we have in place for calling GPs if there is a significantly abnormal result has continued throughout this transition period, which is in addition to any notification through the computer system.”
The hospital had previously advised GP surgeries to only book in patients for urgent tests but as of July 15, this restriction has been lifted.
READ MORE: Best and worst GP surgeries in Southampton revealed
GPs can now refer patients for urgent, non-urgent and routine blood tests.
A spokesperson for the hospital trust said the system teething problems were 'being worked through with the system provider to find a resolution as quickly and as safely as possible to minimise further impact on the services being provided'.
They added: "We appreciate the frustration the situation has caused all those who use our blood testing pathology services and we very much appreciate the support and understanding of our patients and our colleagues across the HIOW system.
"Please be assured that we are working hard to return to normal service levels as quickly as possible."
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here